Response from Shameless Care

Thank you for your feedback. This is a challenge we’ve struggled with. Prescription medications can’t be shipped like ordinary retail products because every order must first be reviewed by a board-certified physician and then dispensed by a licensed pharmacist before it can ship.

We explain this during checkout, but we also understand that a shipping option called “UPS 2nd Day Air” creates an expectation of two-day delivery. That’s the name of a UPS Shipping Service, and usually is 2 days..once UPS has the package.

We’re actively considering removing expedited shipping altogether because, in practice, most prescription orders are delivered in about 4–6 days regardless. We appreciate the honest feedback.

Response from Shameless Care

I’m sorry to see a 3/5 rating, but I truly appreciate your honesty and understand your disappointment. Negative reviews are rare for us, so I personally reviewed your order on a Saturday.

You’re right — it should have been faster. Your Shameless Care physician acted immediately, but our partner pharmacy took four business days to ship. That’s unusual. We work with four different pharmacies to offer the widest range of treatments, and while that helps us serve patients better, it can sometimes create shipping delays. Regardless, you deserved better.

We’re addressing this with our pharmacy partners to make sure it doesn’t happen again. Thank you again for your feedback and for trusting Shameless Care.

— Robert, Founder of Shameless Care

Response from Shameless Care

I appreciate the kind words! This review is our lowest ever, so if there is anything we can do to improve, please let us know! Robert @ Shameless Care