Response from Shameless Care

Thank you for your review.

Between the time you placed your order and the time it was delivered, we sent a total of 10 emails, including a video explaining the expected timeline, tracking information, and delivery confirmation.

As noted on our product pages, compounded medications are custom-made after each order is placed. The reason is simple: these medications have a relatively limited shelf life, so they’re prepared only after they’re ordered. We believe it’s better for patients to receive a freshly made medication rather than one that’s been sitting on a shelf.

Once the pharmacy finishes preparing the medication, it ships from Arizona. Depending on where you live, shipping usually takes another one to two days. For someone in a state like Kentucky, a total delivery time of about five to seven days is what we generally expect, and your order was delivered within that timeframe.

We appreciate your business and the opportunity to explain the process. If you ever have any questions about an order, please don’t hesitate to reach out. We’re always happy to help!