Terms and Conditions

Using our services.

Shameless Health LLC is a licensed US pharmacy. We only sell prescription products that are FDA approved and legal custom-compounded prescriptions in the United States. This includes some products made by a 3rd party licensed sterile compounding pharmacy when required by US law.

We consistently achieve high scores in customer satisfaction because we’re 100% committed to your satisfaction. If for any reason, you are dissatisfied with your purchase, our service, or even our website, we will do everything possible to make it right. This is our promise to you.

The product descriptions on this site are without any guarantees or warranty. In association with these products, Shameless Health LLC makes no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, of title, or of non-infringement of third party rights. Use of products is at the user’s risk.

1. Cancellation and Refunds

Immediately after the financial transaction has taken place, your order is entered into the shipping process. Due to the automated nature of this process, orders cannot be canceled once they are placed. This includes duplicate orders. If you have any questions, please contact our client care team at customerservice@shamelesscare.com or by phone at 1-800-674-5620.

If you sign up for a treatment subscription program and cancel within 90 days, you will still be charged for the first 3 months to cover test costs, physician consultation and treatment.

Prescription Return Policy

We are prevented by law from accepting returns for any prescription medication. If you need to dispose of any medication, please follow the steps in this link: Drug Disposal Information

Non-Prescription Product Return Policy

Under most circumstances, we cannot accept returns on non-prescription personal care products. If you have received the wrong item or discover a similar issue with an item you have received, please call our client care team at 1-800-674-5620.

If your client care representative confirms that you may return your non-prescription item(s), pack your product(s) securely in the original packaging, if possible. Please note that all items must be returned in original condition (including any paperwork, parts & accessories).

Send your package to:

2400 East Main St., STE 103-207, St. Charles, IL 60174

All return shipping charges must be prepaid. We cannot accept COD deliveries. It is recommended that you use UPS, Insured Parcel Post, or any other trackable, insurable shipping service for your return. Keep the Return Tracking Number for your return package to monitor delivery status. You can expect a refund in the same form of payment originally used for the purchase to be issued within 30 days of our receiving the returned order. Credit for gift returns will be issued to the original purchaser.

Damaged Shipments

We ensure that we package your order securely for shipping, but we can never guarantee that it will not be damaged in transit. If any damage has been found, retain all original packing materials and cartons in order to file a claim with the carrier. Claims must be made within 10 business days to the carrier, USPS. You may reach them at 1-800-222-1811. FedEx can be reached at 1-800-GoFedEx, 1-800-463-3339. Shipping carriers have no legal obligation to honor your claim unless you follow these procedures. We are happy to assist you however we can with the claims process. However, we are not ultimately responsible for collection of claims from the carrier.

2. Copyright Policy

All information, imagery, and Content on this site, is the property of Shameless Health LLC, or its wholly-owned subsidiaries. The Content is protected by copyright laws, trademark and design rights. Any unauthorized use of the Content will be considered a violation of Shameless Health LLC‘s intellectual property rights.

Unless otherwise stated in this document and its subsidiaries reserve all tacit and direct rights to patents, trademarks, copyrights or confidential information relating to the Content. Unless otherwise stated in this document, no Content may be copied, distributed, published or used in any way, in whole or in part, without prior written agreement from Shameless Health LLC, except as allowed by the limited license contained in these Conditions of Use.

You may not, and these Conditions of Use do not give you permission to, reproduce, reverse engineer, decompile, disassemble, modify or create derivative works with respect to this Site.

3. Drug Retail Price List

Drug retail price list available upon request. Please email Shameless Health LLC.

4. General Pharmacy Terms and Conditions

Pharmacy Terms and Conditions

By accessing https://shamelesscare.com, the eCommerce retail store for Shameless Health LLC, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on the https://shamelesscare.com website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or copy the materials;
  • Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • Attempt to decompile or reverse-engineer any software contained on the https://shamelesscare.com website;
  • Remove any copyright or other proprietary notations from the materials; or
  • Transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by https://shamelesscare.com or Shameless Health LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer

The materials on https://shamelesscare.com are provided “as is”. Neither Shameless Health LLC nor any of its wholly-owned partner sites make warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Shameless Health LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall https://shamelesscare.com, Shameless Health LLC or its suppliers, or recommended partners be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use of or inability to use the materials on https://shamelesscare.com, even if Shameless Health LLC or any authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on https://shamelesscare.com could include technical, typographical, or photographic errors. Shameless Health LLC does not warrant that any of the materials on its website are accurate, complete, or current. Shameless Health LLC may make changes to the materials contained on its website at any time without notice. Shameless Health LLC does not, however, make any commitment to update the materials.

Links

https://shamelesscare.com has not reviewed all of the sites linked to its Internet websites and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Shameless Health LLC. Use of any such linked website is at the user’s own risk.

Site Terms of Use Modifications

Shameless Health LLC may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to Shameless Health LLC‘s website https://shamelesscare.com, shall be governed by the laws of the State of State without regard to its conflict of law provisions.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, https://shamelesscare.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Shameless Health LLC and https://shamelesscare.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Shameless Health LLC and/or https://shamelesscare.com shall immediately issue a credit to your credit card account in the amount of the charge.

Notice of Pharmacy Privacy Practices

HIPAA Compliance

Shameless Health LLC

HIPAA (Health Insurance Portability & Accountability Act)

NOTICE OF PRIVACY PRACTICES FOR PROTECTED HEALTH INFORMATION

EFFECTIVE DATE 03/01/2022

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

We understand the confidential nature of the information you provide to Shameless Health LLC. We want you to understand how Shameless Health LLC may use and disclose certain information you provide us, and what rights you have concerning that information. If you have any questions about this notice, please contact:

Pharmacist-in-Charge: Hanna Badra

Email: pharmacy@mintrx.co

Phone: 866-855-6468

OUR OBLIGATIONS: We are required by law to: Maintain the privacy of Protected Health Information (PHI); Give you this notice of our legal duties and privacy practices regarding health information about you; Follow the terms of our notice that is currently in effect.

HOW WE MAY USE AND DISCLOSE HEALTH INFORMATION: The following describes the ways we may use and disclose health information that identifies you (“Health Information”). Except for the purposes described below, we will use and disclose Health Information only with your written permission.

For Treatment:  We may use and disclose Health Information for your treatment and to provide you with treatment-related health care benefits and services.  For example, we may disclose Health Information to doctors, nurses, technicians, pharmacists, or other personnel, including people outside our office, who are involved in your medical care and need the information to provide you with medical care.

For Payment:  We may use and disclose Health Information so that we or others may bill and receive payment from you, an insurance company or a third party for the treatment, products and/or services you received.  For example, we may give your health plan information about you so that they will pay for your treatment. We may also use and disclose Health Information for confirming coverage or benefits, collection activities and utilization review.

For Health Care Operations:  We may use and disclose Health Information for health care operations purposes.  These uses and disclosures are necessary to make sure that all of our patients receive quality care and to operate and manage our office. We may use your Health Information for quality assessment, auditing and customer service.  We also may share information with other entities that have a relationship with you (for example, your health plan) for their health care operation activities.

Appointment Reminders, Treatment Alternatives and Health Related Benefits and Services:  We may use and disclose Health Information to contact you to remind you that you have an appointment with us, are due for prescription refill, or have a prescription ready. We also may use and disclose Health Information to tell you about treatment alternatives or health-related benefits and services that may be of interest to you.

Individuals Involved in Your Care or Payment for Your Care:  When appropriate, we may share Health Information with a person who is involved in your medical care or payment for your care, such as your family or a close friend. Additionally, we may disclose PHI to your personal representative designated by you or any other person who has the authority by law to make health care decisions for you. We also may notify your family about your location or general condition or disclose such information to an entity assisting in a disaster relief effort.

Research:  Under certain circumstances, we may use and disclose Health Information for research. For example, a research project may involve comparing the health of patients who received one treatment to those who received another, for the same condition.  Before we use or disclose Health Information for research, the project will go through a special approval process through an institutional review board or privacy board that has reviewed the research proposal and established protocols to ensure the privacy of your information. Even without special approval, we may permit researchers to look at records to help them identify patients who may be included in their research project or for other similar purposes, as long as they do not remove or take a copy of any Health Information.

SPECIAL SITUATIONS

As Required by Law: We will disclose Health Information when required to do so by international, federal, state or local law.

To Avert a Serious Threat to Health or Safety: We may use and disclose Health Information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Disclosures, however, will be made only to someone who may be able to help prevent the threat.

Business Associates:  We may disclose Health Information to our business associates that perform functions on our behalf or provide us with services if the information is necessary for such functions or services. For example, we may use another company to perform billing services on our behalf. All of our business associates are obligated to protect the privacy of your information and are not allowed to use or disclose any information other than as specified in our contract.

Organ and Tissue Donation:  If you are an organ donor, we may use or release Health Information to organizations that handle organ procurement or other entities engaged in procurement, banking or transportation of organs, eyes or tissues to facilitate organ, eye or tissue donation and transplantation.

Military and Veterans:  If you are a member of the armed forces, we may release Health Information as required by military command authorities. We also may release Health Information to the appropriate foreign military authority if you are a member of a foreign military.

Workers’ Compensation:  We may release Health Information for workers’ compensation or similar programs. These programs provide benefits for work-related injuries or illness.

Public Health Risks:  We may disclose Health Information for public health activities. These activities generally include disclosures to prevent or control disease, injury or disability; report births and deaths; report child abuse or neglect; report reactions to medications or problems with products; notify people of recalls of products they may be using; notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition; and notify the appropriate government authority if we believe a patient has been the victim of abuse, neglect or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.

Health Oversight Activities:  We may disclose Health Information to a health oversight agency for activities authorized by law. These oversight activities include audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws.

Data Breach Notification Purposes:  We may use or disclose your Protected Health Information to provide legally required notices of unauthorized access to or disclosure of your health information.

Lawsuits and Disputes: If you are involved in a lawsuit or a dispute, we may disclose Health Information in response to a court or administrative order. We also may disclose Health Information in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute.

Law Enforcement:  We may release Health Information if asked by a law enforcement official if the information is: (1) in response to a court order, subpoena, warrant, summons or similar process; (2) limited information to identify or locate a suspect, fugitive, material witness, or missing person; (3) about the victim of a crime even if, under certain very limited circumstances, we are unable to obtain the person’s agreement; (4) about a death we believe may be the result of criminal conduct; (5) about criminal conduct on our premises; and (6) in an emergency to report a crime, the location of the crime or victims, or the identity, description or location of the person who committed the crime.

Coroners, Medical Examiners and Funeral Directors:  We may release Health Information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We also may release Health Information to funeral directors as necessary for their duties.

National Security and Intelligence Activities:  We may release Health Information to authorized federal officials for intelligence, counter-intelligence, and other national security activities authorized by law.

Protective Services for the President and Others:  We may disclose Health Information to authorized federal officials so they may provide protection to the President, other authorized persons, or foreign heads of state, or to conduct special investigations.

Inmates or Individuals in Custody:  If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release Health Information to the correctional institution or law enforcement official. This release would be if necessary: (1) for the institution to provide you with health care; (2) to protect your health and safety or the health and safety of others; or (3) the safety and security of the correctional institution.

Transfer of Records: We may release Health Information to transfer your records as part of a sale of the pharmacy business when permitted by law.

USES AND DISCLOSURES THAT REQUIRE US TO GIVE YOU AN OPPORTUNITY TO OBJECT AND OPT:

Individuals Involved in Your Care or Payment for Your Care: Unless you object, we may disclose to a member of your family, a relative, a close friend or any other person you identify, your Protected Health Information that directly relates to that person’s involvement in your health care. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment.

Disaster Relief:  We may disclose your Protected Health Information to disaster relief organizations that seek your Protected Health Information to coordinate your care, or notify family and friends of your location or condition in a disaster. We will provide you with an opportunity to agree or object to such a disclosure whenever we practically can do so.

YOUR WRITTEN AUTHORIZATION IS REQUIRED FOR OTHER USES AND DISCLOSURES: The following uses and disclosures of your Protected Health Information will be made only with your written authorization:

  • Uses and disclosures of Protected Health Information for marketing purposes; and
  • Disclosures that constitute a sale of your Protected Health Information.

Other uses and disclosures of Protected Health Information not covered by this Notice or the laws that apply to us will be made only with your written authorization. If you do give us an authorization, you may revoke it at any time by submitting a written revocation to Shameless Health LLC, Pharmacist-in-Charge and we will no longer disclose Protected Health Information under the authorization. But disclosure that we made in reliance on your authorization before you revoked it will not be affected by the revocation.

YOUR RIGHTS: You have the following rights regarding Health Information we have about you:

Right to Inspect and Copy:  You have a right to inspect and copy Health Information that may be used to make decisions about your care or payment for your care. This includes medical and billing records.  To inspect and copy this Health Information, you must make your request, in writing, to:

Pharmacist-in-Charge: Hanna Badra

Email: pharmacy@mintrx.co

Phone: 866-855-6468

We have up to 30 days to make your Protected Health Information available to you and we may charge you a reasonable fee for the costs of copying, mailing or other supplies associated with your request. We may not charge you a fee if you need the information for a claim for benefits under the Social Security Act or any other state or federal needs-based benefit program. We may deny your request in certain limited circumstances. If we do deny your request, you have the right to have the denial reviewed by a licensed healthcare professional who was not directly involved in the denial of your request, and we will comply with the outcome of the review.

Right to an Electronic Copy of Electronic Medical Records: If your Protected Health Information is maintained in an electronic format (known as an electronic medical record or an electronic health record), you have the right to request that an electronic copy of your record be given to you or transmitted to another individual or entity.  We will make every effort to provide access to your Protected Health Information in the form or format you request, if it is readily producible in such form or format.  If the Protected Health Information is not readily producible in the form or format you request, your record will be provided in either our standard electronic format; or, if you do not want this form or format, a readable hard copy form. We may charge you a reasonable, cost-based fee for the labor associated with transmitting the electronic medical record.

Right to Get Notice of a Breach:  You will be notified upon a breach of any of your unsecured Protected Health Information.

Right to Amend:  If you feel that Health Information we have is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for our office. To request an amendment, you must make your request, in writing, to:

Pharmacist-in-Charge: Hanna Badra

Email: pharmacy@mintrx.co

Phone: 866-855-6468

Right to an Accounting of Disclosures: You have the right to request a list of certain disclosures we made of Health Information for purposes other than treatment, payment and health care operations or for which you provided written authorization. To request an accounting of disclosures, you must make your request in writing to:

Pharmacist-in-Charge: Hanna Badra

Email: pharmacy@mintrx.co

Phone: 866-855-6468

Right to Request Restrictions:  You have the right to request a restriction or limitation on the Health Information we use or disclose for treatment, payment, or health care operations. You also have the right to request a limit on the Health Information we disclose to someone involved in your care or the payment for your care, like a family member or friend. For example, you could ask that we not share information about a particular diagnosis or treatment with your spouse. To request a restriction, you must make your request, in writing to:

Pharmacist-in-Charge: Hanna Badra

Email: pharmacy@mintrx.co

Phone: 866-855-6468

We are not required to agree to your request unless you are asking us to restrict the use and disclosure of your Protected Health Information to a health plan for payment or health care operation purposes and such information you wish to restrict pertains solely to a health care item or service for which you have paid us “out-of-pocket” in full. If we agree, we will comply with your request unless the information is needed to provide you with emergency treatment.

Out-of-Pocket-Payments:  If you paid out-of-pocket (or in other words, you have requested that we not bill your health plan) in full for a specific item or service, you have the right to ask that your Protected Health Information with respect to that item or service not be disclosed to a health plan for purposes of payment or health care operations, and we will honor that request.

Right to Request Confidential Communications:  You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you by mail or at work. To request confidential communications, you must make your request in writing to:

Pharmacist-in-Charge: Hanna Badra

Email: pharmacy@mintrx.co

Phone: 866-855-6468

Your request must specify how or where you wish to be contacted. We will accommodate reasonable requests.

Right to a Paper Copy of This Notice:  You have the right to a paper copy of this notice. You may request us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice. You may obtain a copy of this notice at our website, https://shamelesscare.com. To obtain a paper copy of this notice make a written request to 2400 East Main St., STE 103-207, St. Charles, IL 60174 or make a verbal request to a Shameless Health LLC representative at 1-800-674-5620.

CHANGES TO THIS NOTICE: We reserve the right to change this notice and make the new notice apply to Health Information we already have as well as any information we receive in the future.  We will post a copy of our current notice at our office.  The notice will contain the effective date on the top of the first page.

COMPLAINTS: If you believe your privacy rights have been violated, you may file a complaint with our office or with the Secretary of the Department of Health and with:

Pharmacist-in-Charge: Hanna Badra

Email: pharmacy@mintrx.co

Phone: 866-855-6468