Response from Shameless Care

Thank you for the review.

I’d like to take this opportunity to pull back the curtain on how telehealth works, because it may help anyone who happens upon this review.

People are used to choosing between brands that sell different products.

Ford vs. Chevy.

Windows vs. Apple.

Telehealth is different.

At its core, telehealth connects patients with clinicians and pharmacies. Those pharmacies dispense medications containing the same active ingredients used throughout healthcare every day.

Sildenafil from BlueChew, Walgreens, Ro, Hims, or Shameless Care is generally going to work the same.

In other words, whether a medication works depends on the molecule, the dose, and your own body—not the brand selling it.

Much of the branding in telehealth can make it seem as though one company has invented something fundamentally different from another.

A magic pill, if you will.

Medicine is usually much less exciting than the marketing.

What tends to be different is the care itself.

If a medication doesn’t work, can you easily reach your doctor? Does customer service respond? Are you given options? Are you treated fairly?

Those are the things that reflect on the company.

As for the taste, that’s a completely fair criticism. Sublingual troches have to dissolve under the tongue, and there is only so much that can be done to disguise the taste of active pharmaceutical ingredients.

Thank you again for taking the time to leave feedback.